FAQ

This page presents the current procedures and customer responsibilities that apply when using our store.

Last updated: August 26, 2026

What return charges apply?

A free return label is included in the package, and there is no restocking fee. Returns must be authorized before mailing.

What if an order is damaged or incorrect?

Provide the order number, checkout email, an explanation, and photos or video of the product and packaging when an item is damaged, defective, incorrect, or missing pieces.

When is a refund processed?

An approved refund is returned to the original payment method and is processed within 10 days after approval. The posting time of the financial institution may be longer.

Which payment methods are supported?

No payment method is currently displayed as enabled at checkout. A method must be shown by checkout before it can be selected or accepted, and no unsupported method should be assumed.

How can I get help?

Use the contact details at the end of this page. For an order question, include the order number and checkout email; for shipping, include the tracking number when available.

Are cookies or measurement tools used?

This website may use necessary cookies plus optional analytics and advertising-measurement tools, including Google Ads or similar services when enabled, to operate the store, understand use, and measure campaign performance.

Where are the complete rules?

The complete Shipping Policy, Refund Policy, Payment Policy, Privacy Policy, and Terms of Service are available through the policy links provided on this website.

What products are offered?

Our store offers dolls, doll clothing, doll accessories, furniture and playsets, books, and related apparel and accessories shown in the current catalog.

Is shipping free?

Free-shipping eligibility is displayed at checkout and depends on the order and available offer. It should not be assumed before checkout confirms it.

How long does an order take?

Normal order processing is approximately 1–2 business days. Estimated delivery or transit is 3–5 business days, and these timeframes are estimates rather than guarantees.

Can I return or exchange an item?

Yes. Within 30 days after delivery, customers may request a mailed return or exchange for defective or non-defective merchandise, including a change of mind or an incorrect selection. Non-defective items must be new, unused, in original condition, and include their original packaging, tags, and accessories.